Your Personal Data Protection at puma77

1. Introduction and Scope of This Policy

This Privacy Policy is issued by puma77 ("we", "platform", "puma77") and applies to all users who register, log in, or use any part of our online betting platform services at puma77.one. This includes users who access the site via browser, mobile app, or any other interface provided by puma77.

By registering an account or continuing to use puma77 services after this policy is updated, you agree to the terms stated here. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

2. Information We Collect

In operating the platform, puma77 collects various categories of information depending on the type of interaction you have with our platform. Below are the details of data collection by category:

2.1 Account Registration Information

• Full name as stated on MyKad or passport
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes (21 years and above)
• An active email address
• A mobile phone number registered in Malaysia
• Encrypted password

2.2 Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, Boost) used for deposits and withdrawals
• Bank account information for transactions via FPX and DuitNow
• Crypto wallet addresses (USDT, BTC, ETH) if used
• Complete records of all deposits, withdrawals and bets for compliance purposes

2.3 Technical and Usage Data

• IP address and general geolocation information
• Browser or device type and version
• Device operating system
• Usage patterns and activity within the platform (games played, bets placed)
• Session log data and access times

3. Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. puma77 uses user data for the following purposes:

• Identity and age verification during new account registration
• Processing deposits, withdrawals and related financial transactions
• Detection and prevention of fraud, money laundering and platform abuse
• Access location detection for security and licensing compliance purposes
• Delivering service communications such as transaction confirmations, policy updates and security notifications
• Product improvement and user experience enhancement based on usage pattern analysis without identifying individuals
• Complying with legal and regulatory obligations under the international licensing we hold
• Providing effective customer support via live chat and email

We do not use user data to send unrelated third-party advertisements, or for commercial purposes not stated in this policy, without first obtaining the user's explicit consent.

4. Sharing Information with Third Parties

puma77 understands that user privacy is a trust that must not be taken lightly. We do not sell or rent personal data to any third party. However, in certain limited situations, user information may be shared with:

4.1 Payment Service Providers

Required transaction information is shared with payment processors such as FPX, DuitNow, Touch 'n Go eWallet, Boost, and crypto exchange platforms solely to process your financial transactions. These providers are bound by strict confidentiality agreements.

4.2 Game Providers

Game software providers may receive minimum session data required to operate the games. This does not include the user's full financial or identity information.

4.3 Lawful Authorities

In situations where we are required to comply with court orders, requests from regulatory authorities, or legitimate criminal investigations, relevant information will be provided in accordance with proper legal procedures.

5. Data Security and Protection Technology

puma77 continuously invests in security technology and procedures to protect user data from unauthorised access, disclosure, alteration or destruction. The security measures we employ include:

• 256-bit SSL/TLS encryption for all communications between user devices and our servers
• Data-at-rest encryption for sensitive information in databases
• Role-based access control for internal staff
• Regular security audits by independent third parties
• 24/7 monitoring of suspicious activity within the system
• Two-factor authentication (2FA) available for user accounts
• Data storage in data centres that meet international physical security standards

Although we take all reasonable steps to protect your data, no digital system can be guaranteed 100% secure against increasingly sophisticated cyber attacks. We encourage users to also take personal precautions such as using strong and unique passwords and not sharing login details with anyone.

6. Data Retention Period

puma77 retains users' personal information for as long as the account is active and for a set period after the account is closed. Our data retention principles are as follows:

• Active account data is retained for as long as the account exists and is in operation
• Financial transaction records are retained for the period required by licensing and legal compliance
• After account closure, data that is no longer needed will be deleted or anonymised periodically
• Security logs and audit data are retained for a period determined by operational requirements

Data deletion requests can be submitted via live chat or our support email. We will process such requests taking into account any legal retention obligations that still apply.

7. Use of Cookies and Tracking Technologies

The puma77 website uses cookies and similar tracking technologies to ensure the platform functions properly and to improve the user experience. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login authentication and session security. Cannot be disabled.
• Performance Cookies: Collect anonymous information about how users use the website to help us improve our services.
• Functional Cookies: Save user preferences such as language and display settings to make repeat visits easier.

You can manage cookie settings through your browser. Disabling certain cookies may affect the functionality of some parts of the puma77 platform.

8. Changes to This Privacy Policy

puma77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or improvements to user protection. When significant changes are made:

• Users will be notified via the email address registered to their account
• A notification will be displayed within the puma77 platform when users log in
• The effective date of the updated policy will be clearly stated
• Previous versions of the policy can be requested through customer support

Continued use of the platform after the effective date of changes is considered your consent to the updated terms. If you do not agree with the changes, you have the right to close your account before the changes take effect.